Return, Refund & Cancellation Policy
Effective Date: 5 September 2026
Customer safety and satisfaction are important to Medifast. Because we deal with medicines and healthcare products, returns and refunds are handled according to applicable law, product-safety requirements, manufacturer restrictions, and the nature of the product.
1. Eligibility for Returns
Returns may be accepted where a product is incorrect, damaged during delivery, defective, expired at delivery, missing, or materially different from what was ordered. All requests are subject to verification.
2. Medicines and Healthcare Products
For safety and regulatory reasons, medicines and certain healthcare products may not be returnable once delivered, particularly if opened, used, damaged, stored improperly, or restricted by law or the manufacturer. Eligible cases are considered individually under applicable law.
3. Products Not Eligible for Return
Unless required by law or approved by Medifast, we cannot accept products that are opened or used; medicines whose return is prohibited; products damaged after delivery; products without original packaging, labels, batch details, or seals; altered, tampered, or partly consumed products; requests outside the applicable period; or products stored or handled contrary to instructions.
4. Damaged or Tampered Products
Report damaged, broken, leaking, opened, tampered, incorrect, missing, expired, or defective products within 48 hours of delivery. Provide the order number, product name, photos of the outer package and product, invoice where applicable, and a short description.
5. Wrong or Missing Product
Notify us within 48 hours if a product differs from the order or an item is missing. After verification, we may offer replacement, a refund for the affected item, or another appropriate remedy.
6. Expired Product
Check expiry information at delivery. If an expired product is supplied, contact us within 48 hours with order details and photographs clearly showing the expiry information.
7. Return Request Process
Other eligible return requests must be made within 7 days of delivery. Email us with the order number, customer name, product name, delivery date, reason, and supporting photos/video where relevant. We will review the request and communicate next steps.
8. Return Shipping
Where an approved return is due to Medifast error, such as an incorrect, damaged, defective, or expired product, Medifast may arrange or bear return shipping after verification. For other approved reasons, any return-shipping charge will be communicated before processing.
9. Refund Processing
Once approved, refunds are initiated to the original payment method within 7 business days, where technically possible. Banks, card issuers, payment gateways, or other providers may take additional time to credit the amount. Medifast is not responsible for provider delay after successful initiation.
10. Refunds for Cancelled Orders
An accepted cancellation before dispatch is refunded through the applicable payment process. Cancellation may not be possible after dispatch. If Medifast cancels because a product is unavailable, a prescription cannot be verified, or the order cannot legally or safely be fulfilled, any eligible refund will be processed accordingly.
11. Partial Refunds
If only certain items are affected, Medifast may refund only those products and applicable charges.
12. Shipping Charges
The treatment of shipping and handling charges depends on the reason and circumstances. If the issue is attributable to Medifast, applicable shipping charges may be considered for refund after verification.
13. Non-Delivery
If an order is not delivered due to Medifast or the delivery partner, contact us for investigation. The resolution may include re-delivery or refund, depending on the circumstances and applicable terms.
14. Product Storage and Handling
Customers must follow storage and handling instructions on the packaging. A request may be declined if damage resulted from improper storage, handling, or use after delivery.
15. Prescription Orders
A valid prescription may be required. If the prescription is missing, invalid, unverifiable, or the transaction is not permitted by law, Medifast may cancel the order and process any eligible refund.
16. Fraudulent or Abusive Requests
Medifast may investigate and reject requests that appear fraudulent, abusive, misleading, or inconsistent with the actual product or order condition. This does not affect rights available under applicable law.
17. Policy Changes
We may update this policy to reflect changes to services, procedures, law, or regulatory requirements. The revised version and effective date will be published on this page.
18. Contact Us
Medifast
Phone: +91 88500 84270
Email: mahesh@medifast.co.in
Alternative Email: maheshgupta188@gmail.com
Please include the order number in all communications. We will review eligible requests and provide an appropriate resolution under this policy and applicable law.