Shipping Policy

Effective Date: 5 September 2026

At Medifast, we are committed to delivering medicines and healthcare products safely, securely, and within the estimated delivery timeframe shown when an order is placed.

1. Order Processing

Orders are processed after payment confirmation and, where applicable, verification of a valid prescription and other required information. Processing time may vary with product availability, payment confirmation, prescription verification, and operational requirements. If a product is unavailable or an order requires clarification, we may contact you using the details provided at purchase.

2. Delivery Time

The estimated delivery date or timeframe is displayed during checkout where available. Timelines are estimates and may vary because of delivery location, product availability, prescription verification, courier availability, weekends or public holidays, weather, natural events, regulatory requirements, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping and handling charges, if applicable, are calculated using factors such as order value, delivery location, package weight, and delivery conditions. Charges are clearly displayed in the cart and/or checkout before purchase. No undisclosed shipping or handling charges will be added after order confirmation unless an additional charge is expressly communicated to and accepted by the customer.

4. Delivery Locations

Delivery is available only to locations serviceable by our logistics partners and may depend on the product, address, applicable regulations, and local serviceability. If a location is not serviceable, we will inform the customer as soon as reasonably possible.

5. Order Tracking

Where available, tracking details are sent using the contact information provided with the order. Customers may also contact Medifast for delivery-status assistance.

6. Delayed Delivery

Delays may occur because of courier disruption, severe weather, public holidays, regulatory requirements, transportation issues, or other unforeseen circumstances. If there is a significant delay, we will make reasonable efforts to communicate it.

7. Incorrect or Incomplete Address

Customers must provide a complete and accurate recipient name, phone number, building or house number, street, locality, city, state, and PIN code. Medifast is not responsible for delay or failed delivery caused by inaccurate information. Additional re-shipping charges may apply if an order is returned because of an incorrect address or unsuccessful delivery attempts.

8. Damaged or Tampered Package

Inspect the package at delivery. If it appears damaged, opened, broken, wet, or tampered with, refuse it where possible or record photographs/video and contact Medifast. Report damaged, incorrect, missing, expired, or defective items within 48 hours of delivery, with the order number and supporting evidence.

9. Missing, Incorrect, or Short-Shipped Products

Contact us within 48 hours if an item is missing, incorrect, or supplied in the wrong quantity. After verification, the remedy may include replacement, refund, or another suitable resolution, subject to availability and applicable law. Other eligible return requests must be submitted within 7 days of delivery.

10. Cancellation During Shipping

Cancellation may not be possible after dispatch. Where a post-dispatch cancellation is accepted, any eligible refund is processed under our Return & Refund Policy.

11. Prescription Medicines

Prescription medicines require a valid prescription where applicable and may be verified before dispatch. Medifast may cancel or decline an order where the prescription is missing, invalid, cannot be verified, or the sale or delivery is not permitted by law. Any eligible refund will follow our Return & Refund Policy.

12. Contact Us

Phone: +91 88500 84270
Email: mahesh@medifast.co.in
Alternative Email: maheshgupta188@gmail.com

Please include your order number so we can assist efficiently. Approved refunds are initiated within 7 business days.