Shipping & Delivery Policy

Effective Date: 24/02/2026

Thank you for choosing Medifast . This Shipping & Delivery Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

Orders are processed after successful payment confirmation.
Processing time is usually 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Time

Estimated delivery timelines depend on your location:

Local Deliveries: 1–3 business days
Within State: 2–5 business days
Other Locations in India: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout.
Free shipping may be available on selected products or promotional offers.

4. Delivery Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery of your medicines and healthcare products.

5. Order Tracking

Once your order is shipped, you may receive a tracking ID via SMS or email (if tracking is available). This allows you to monitor your shipment status.

6. Delivery Attempts

Our delivery partner may attempt delivery multiple times.
If delivery fails due to incorrect address or customer unavailability, the order may be returned to us.

7. Address Accuracy

Customers must provide accurate delivery details. Medifast is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 24–48 hours of delivery.
Provide order details and photos (if applicable) for verification.
We will investigate and resolve the issue promptly.

9. Delivery Restrictions

We reserve the right to refuse delivery to certain locations due to legal restrictions, courier limitations, or safety concerns.

10. Contact Information

For shipping or delivery-related questions, please contact:

Medifast
C/O Mahesh Gupta
Room No. 5, Radha Chawl
Chimate Pada, Marol Naka
Andheri East, Mumbai – 400059

Phone: +91 88500 84270
Email: maheshgupta188@gmail.com